Value Creation

The benefits, in customer terms, made available by an organization’s products and services. Value is most often measured financially but can be emotional and meaningful as well.


One Response to “Value Creation”
  1. Sami Kar says:

    The value creation should be viewed in a broader perspectives as suggested in the definition above. One of the ways could be applying metrics of BSC (Balanced Score Card) which evaluates and appreciates non-financial values as well. Examples could be “Customer Satisfaction Index”, “Employee Satisfaction Index”, “Corporate Citizenship” and the likes.

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